KANJIKIT 2000 FAQ

General sales questions and order: info@eduthink.com, fax (212)754-1990

Technical Support Phone 425-957-0808 / Fax 425-957-1188 / Email tech@pspinc.com

Q: When trying to open KanjiKit, why do I get the message, “This program cannot be run again!"?
A: Because KanjiKit is not a full screen application, the only way to know it is running is by the small icon in your system tray. You will receive this message only when KanjiKit is already running, and thus cannot be run twice at the same time. Please refer to your user's guide for details on KanjiKit's operation.

Q: Why don't I see any Icons after installing KanjiKit on my Windows ME system?
A: On some systems, Win. ME does not install the icons for KanjiKit. You can create these manually by entering the KanjiKit Folder, right clicking on the KanjiKit icon and "send to desktop as shortcut". To create icons for your start menu, simply copy them from your KanjiKit folder and paste them into your start menu folder. You will also need to download the latest update to add ME compatibility to KanjiKit.

Q: Why am I having a trouble installing KanjiKit on Windows 2000?
A: When installing KanjiKit2000 onto Windows 2000, you may run into problems if you are installing it via auto-run. You will need to browse the CD and initialize installation by clicking on the setup.exe icon, bypassing the auto-run function, which may cause problems on some systems.

Q: Why aren't Japanese documents printed out correctly?
A: Click on the KanjiKit icon on the task bar, and select Tools. From System, check the "Print as Graphics" option. (If you don't see the option, it is necessary to download KanjiKit 2000 Update patch from Download page.) If the problem still exists, please visit the manufacturer's Web sites, and download a printer driver for your particular printer driver.

Q: How do I use KanjiKit 2000 with AOL?
A: Because of customized and simplified feature in AOL 4.0/5.0, KanjiKit's Japanese Support will not be fully utilized. From Setting Adjustment for KanjiKit 2000, please take time to read Important Notes.

Q: What can I do if my computer freezes when opening KanjiKit 2000?
A: If you haven't downloaded KanjiKit 2000 update patch, please do so. Also, please have other applications opened before opening KanjiKit 2000. Either one of these will fix the problem.

Q: Why can't I view the Yahoo! Japan web site in my browser?
A: Since Yahoo! Japan is hosted on UNIX servers, you need to click the S-JIS button and change to EUC to view it properly. If you changed the settings in Netscape Navigator or Internet Explorer as described in this Q & A section, this will enable automatic viewing of this site without having to switch to EUC.

Q: How do I setup KanjiKit to read Japanese on the Internet?
A: KanjiKit is setup to automatically support all Japanese web pages if you are using I.E. 4.0x or Netscape Communicator 4.x. In both browsers, there is an encoding option that should be set to Japanese (Auto Detect) or Japanese (Auto Select). In I.E. 4.x, this is under the View menu, Fonts. In Netscape, you will find it under the View menu, Encoding or Character Set. You can also try switching between S-JIS and EUC mode. Most Japanese web pages use JIS and S-JIS code. A few Japanese web pages use EUC code.

Q: Why do I see the error message "Failed to set data for UWJMG3 (SJIS)" when opening KanjiKit 97 from Windows NT?
A: If you log into Windows NT as a normal user instead of administrator (and other situations), the font will not automatically register itself. To solve this problem, open Control Panel and Fonts to manually add the KanjiKit font. Choose File, Install New Font and locate the uwjmg3.ttf file (normally in C:\Kitfont). Before pressing OK, make sure to uncheck "copy fonts into Font folder". Once you have done this, you should no longer see the error message. You can also log off and then log in using "Administrator" for your user name, then reinstall KanjiKit.

Q: How can I save an Excel 97 file as text when I am using Windows NT?
A: There is only one way to create a text file using Excel 97 on Windows NT 4.0 with KanjiKit 97. It involves copying and pasting the text into Windows Notepad. Then, when you save the text, there is a small checkbox in the Save As screen that says "Save as Unicode". If you check this box when you save the text that was pasted from Excel 97, the text file is intact and useable and contains useable Unicode text instead of a bunch of question marks. Another tip, since Excel 97 on Windows NT supports Unicode, if you select one of the following fonts, you can open and print the contents of the file without opening KanjiKit: UWJMG3(SJIS), UWJGOT(SJIS), MS Gothic, or MS Mincho.

Q: Why does the spacing and cursor placement for Japanese seem irregular?
A: KanjiKit has a feature to display Japanese when an English font is selected, but for best performance highlight the text and select one of the KanjiKit Japanese fonts from the font bar of your application. Also, if you see large spaces before and after each input, you may be using JIS input mode. Switch to Shift-JIS input mode for better results. Click on the Eng button, choose Options, and you will see choices for JIS and Shift JIS.

Q: Why do Japanese characters seem to split in half at the end of a line (Can I use Word Wrap)?
A: The Word-Wrap function in some applications does not know where to create a line break when text flows from one line to the next. Make sure you have the Auto Space button depressed before entering Japanese text into that application. If you have Office 97, you will be able to use a single byte Japanese font and will not be affected by this problem. Just make sure to have the Enable Unicode input option checked and choose the UWJMG3 (SJIS) or UWGOT (SJIS) font. The Auto Space should not be used when working with email or html files.

Q: Why do some dialog boxes include Sources to Chinese, Korean and Vietnamese?
A: KanjiKit is based on a program that supports all of the languages listed above. Since PSP specializes in Japanese language support, we have only included Japanese. If you wish to add additional utilities and fonts to KanjiKit to support other Asian languages, please contact PSP for pricing and availability.

Q. Can I create vertical or Tategaki text with KanjiKit?
A: Yes, just change to a KanjiKit font with the (~) symbol in front. From your application's font selection bar. You can change which character represents vertical fonts from the Font Tab of the Tools button. Vertical support for Unicode fonts in not available. If you would like to use the double byte fonts, turn off "Enable Unicode Input" from the KanjiKit Tools button.

Q: Can I install KanjiKit and KanjiKit TrueType fonts into the same directory?
A: Please install KanjiKit and KanjiKit TrueType fonts into different directories. The installation program automatically separates these for you. If you install additional fonts later, they can be added to the current font directory (default is c:\kitfont).

Q: Can I display foreign language accented characters?
A: Yes, just turn off the "Map English TT/BMP font to DBCS sys font" option from the Tools button. Then you will need to select a KanjiKit font for Japanese input and an English font for English input.

Q: Why do some English symbols (such as fractions & copyright) appear as kana in my application?
A: This is because the character set location of these symbols overlaps with the Japanese character set. To solve this, turn off the options for Map English BMP font to DBCS sys font from the KanjiKit Tools menu. You can also turn off Map English TT font to DBCS sys font, but you must remember to choose a KanjiKit font for displaying the text in your application.

Q: How do I save a document in WordPad in Windows 98?
A: It must be saved as Rich Text Format instead of Word 6.0 or text format. It is also possible to save as Unicode Text Format, but upon opening the file, you'll have to change the contents to a KanjiKit font. If you save as a format other than Rich Text format, some characters will become garbled when opening the file the next time.

<Note> FAQ was provided by the publisher.

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